Return and Repair Policy

Instek Digital, a business unit of Good Will Instrument Co., Ltd., warrants its products to be free from defects in materials or workmanship as following: This policy covers Instek Digital products sold outside of China and Taiwan. Instek Digital’s standard warranty period for its products is 24 months. Instek Digital currently takes RMA requests from its authorized dealers only. End customers are advised to return RMA merchandise to their authorized dealers first and have their dealer’s process RMA requests. Instek Digital’s authorized dealers can contact our technical support staff by phone (+886 2 2268 9939) or write an or send us an ) for RMA assistance. End customers are advised to contact their authorized dealers for support.

Return Merchandise Authorization (RMA) Product Returns

Authorized dealers must first contact Instek Digital and receive a RMA number before any product return. All returns must be accompanied with RMA numbers and freight must be prepaid. Instek Digital will not accept any unauthorized or freight collect return. For unauthorized or freight collect returns, Instek Digital will return the shipments to the senders at their expense. If a returned product contains parts that are no longer available or repairable, Instek Digital will contact the authorized dealers to discuss a resolution. When preparing the product for return shipment to Instek Digital, please observe the following:

Dead On Arrival (DOA) Product Returns

Request for DOA product must be made within 90 days from the original shipping date. For any DOA request, authorized dealer must first contact Instek Digital technical support for diagnostic test before returning the product. The DOA product must be returned within 30days from the date the DOA return was first requested. •Instek Digital will cover the freight of both shipping from and back to the authorized dealers;

Products Under Warranty

For product within the 24 months warranty period from the original shipping date:

Products Out of Warranty

Out of warranty conditions include the following:

End of Service (EOS)

RMA service will terminate for EOL products. Please check End-Of-Life Product list for more details. If you have any questions, please contact our support team at all time (+886 2 2268 9939 or send us an ).


Instek Digital

A Video Surveillance Business Unit of Good Will Instrument Co., Ltd.

*Remark: this policy do not apply for China and Taiwan and effective from March 1st, 2015.